Shipping policy

SHIPPING AND DELIVERY POLICY

Effective Date: July 23, 2026

This Shipping and Delivery Policy explains how Siddiquis Olive Oil processes and delivers customer orders.

1.     Delivery Coverage

1.1 We deliver throughout Pakistan where courier services are available.

2.     Order Processing

2.1 In-stock retail orders are generally processed within 1 to 2 business days after payment method confirmation.

2.2 Orders placed on weekends or public holidays will be processed on the next business day.

2.3 Processing may take longer during promotions, seasonal campaigns, or periods of high order volume.

3.     Delivery Time Estimates

3.1 Islamabad and Rawalpindi:
Estimated delivery within 1 to 3 business days after dispatch.

3.2 Other cities in Pakistan:
Estimated delivery within 2 to 7 business days after dispatch.

3.3 Delivery times are estimates only and may vary depending on courier operations, weather, public holidays, or remote locations.

4.     Shipping Charges

4.1 Shipping charges, if applicable, will be displayed during checkout.

4.2 Promotional campaigns may include discounted or free shipping as announced.

5.     Pre-Booking Campaign Orders

5.1 Products sold under seasonal pre-booking campaigns are not dispatched immediately.

5.2 Dispatch will begin according to the estimated campaign schedule shown on the product page or communicated at the time of purchase.

5.3 Customers acknowledge that delivery will occur after the future dispatch date associated with the campaign.

6.     Order Tracking

6.1 Once an order is dispatched, customers may receive tracking details where available.

6.2 Customers can also contact our support team for shipment updates.

7.     Failed Delivery Attempts

7.1 Customers are responsible for providing accurate delivery information.

7.2 If delivery cannot be completed due to incorrect information, customer unavailability, refusal to accept delivery, or repeated failed attempts, additional shipping charges may apply for re-delivery.

8.     Damaged Shipments

8.1 If your order arrives visibly damaged, please notify us within 2 calendar days of delivery.

8.2 Please provide photographs of the package and damaged product so we can investigate and resolve the issue.

9.     Contact

For shipping or delivery questions, please contact:

Email: info@siddiquisolivestore.com

WhatsApp: 03410252000